Most helpful review

My Autobell app does not work

Autobell Car Wash - My Autobell app does not work
AutoBell, New Hope Road, Gastonia, NC.NEVER gets my car clean. I have nicely complained EVERY time and asked them to clean the very obvious spots. Today I had to ask them to vacuum again and wipe the seats again. They still didn't get my car clean. I leave very frustrated EVERY time. I'm not just being picky. Their cleaning quality stinks. I hope you share this evaluation in hopes they will begin to get my car clean.

User's recommendation: Don't go to this location if you expect your car to be properly cleaned.

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ID
#3630622 Review #3630622 is a subjective opinion of poster.
Location
Mount Holly, North Carolina
New Reviewer
Update by user May 31, 2022

I still have not received a call back from the car manager nor have I been contacted by Autobell.

Original review posted by user May 30, 2022
The interior cleaning staff at Autobell cracked my touch screen. The cost to repair this damage is approximately $1,800. I filed a complaint form with the onsite manager,...
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ID
#3622147 Review #3622147 is a subjective opinion of poster.
Location
Asheville, North Carolina
Cons
  • Excessive damage to my vehicle
Loss
$2
Preferred solution
Pay for repair costs in full as a direct result of damage caused by staff at Autobell.

The price should include include inside cleaning I think I got the $21.95- all outside cleaning and waxing but inside needed a good armor oil wipe down.

After calling corporate three times they finally agreed to fix my antenna but it should not have taken that much follow up for them to do as they advertised since my case they have since taken down that sign.

User's recommendation: Be careful.

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ID
#3538352 Review #3538352 is a subjective opinion of poster.
Location
Oak Ridge, Tennessee
New Reviewer

Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.

Autobell Car Wash - Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.
Auto Bell Sardis rd. Char. NC Mngr.Carson Hutto will not return phone calls to customers on car damaged. Bad service and customer service when their sign clearly stated they are responsible for any damage to any factory part
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ID
#3448615 Review #3448615 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.

Autobell Car Wash - Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.
Wash my car 3/22/22 was not advised or asked to retract antenna he was talking to me about prices the whole time took my card and instructed me to drive through my antenna was broken and I showed it to them. They took pictures filled out a claim and gave me Mngr # he will not return my calls I was told that it may not do any good to submit a claim and offered free car wash but my antenna makes a very loud noise whenever started I want my antenna fixed as your liability sign indicates for damage on any factor part damaged as a result of their negligence.

User's recommendation: So send your car through their car wash they don’t honor their advertisements they avoid and lie to you.

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ID
#3448600 Review #3448600 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Poor quality of service

I've been this location five times this is the worst experience I've ever had since I started going there eight guys on duty sounds kind of Mount the hands in their pocket the screen in my car was not wiped off the entire front dashboard was not wiped off in the back window was not wiped off I had asked the guy what he do the back window I even gave him a tip in the beginning some of his my fault because I didn't inspect the car so but a heads up the service should be better very disappointed this time but I will be looking I think for another place to take care of my car. Who future customers look at your car inspected before you leave
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ID
#3372592 Review #3372592 is a subjective opinion of poster.
Location
Yorktown, Virginia
Loss
$35
Preferred solution
Full refund

Sitting in line to get my car vacummed

Been here almost an hour now. See 4 guys busting their *** and 6 more moving slowly with a phone in their hand. My time is valuable to me. Have more and better things to do than sitting here.

User's recommendation: Go somewhere else.

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ID
#3194398 Review #3194398 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
A quick wash and vacuum. An hour waiting to vacuum and dry. Come on. 4 people working and 6 loafing. Not a good way to do business.
New Reviewer

Disrespectful employees

I visited the 8525 Hankins Rd., #5114 12-**-** at 02:24 paid 18.99 for wash. I but the book of 3 for 57.00. So I was not looking for free service.. location today 12-12-21 to have full Service carwash. When I drove up it was a car in front of me and 2 people were working on it drying it. A young lady serviced my cts cadillac and I tipped her. I made an observation " what are you all doing, this girl serviced my car all by herself and I tipped her and they still were not finished with the car in front of me. I guess I pissed off the nappy head one and the other hood rats the white one stared me down. It was abut 4 of them, first of all why was 4 hubble together there when there were cars to clean. It got out of hand they were just a cussing and me too with my 70 year old self. The too young manager came over and did not say one word to them about the profanity only to me that it take time to finished the car. They are a bunch of disrespectful hood rats who not be allowed to cuss customers no matter what was said. They cussed me first. They were in a bunch like they were ready to fight. These people were at work. I remember the customer can say things and make observations and not get cussed out. The last thing i here'd when I drove off was *** yourself" no respect. on the job saying things like that. *** yourself I a 70 years old. But they know that they are needed so therefore they can say whatever they want too. The manager didn't or I didn't hear him tell them to be quiet and get back to work. He was so busy trying to shut me up and they were just a talking fussing and cussing and not working. I dont have to go to that autobell. This was a new group of hood rats, Yes i call them hood rats. because they white one stared me down and the other white hood rat was just a cussing. It is a shame that you need then that bad and not discipline them for how they acted on the job no matter who started it . If I had know my observation was going to explode like that I would have kept my mouth closed. No respect for the customers. I worked with the public for 30 years and I could not have said the things they said even if i was right, Your customers make your business.

User's recommendation: With the disrespectful thuds you have working there now I recommended the future customers to keep mouth closed.

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ID
#3150921 Review #3150921 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Let the company propose a solution

Terrible service

Paid $20 for a $6 wash. Vacuuming was extremely poor. Worker forgot to give me my keys back. Would never go here again

User's recommendation: Don’t go here.

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ID
#2937900 Review #2937900 is a subjective opinion of poster.
Location
Indian Trail, North Carolina

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Verified Reviewer
New Reviewer

Unsatisfied service cleaning

It was my cousin's first time getting my car washed here. The cleaning was not done effectively. The floors were not vacuumed and the outside was not washed as usual. They also did not offer a scent afterwards
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ID
#2934159 Review #2934159 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Seemed friendly
Cons
  • Unsatisfied cleaning
Loss
$31
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Update by user Nov 02, 2021

They contacted me and told me they was sorry but that was the way they cleaned vehicles that they let them dry in the sun to water spot then vacuumed smeared the windows then they dry them down and gave me a coupon to come back LMAO how stupid do they think I am they...

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ID
#2931641 Review #2931641 is a subjective opinion of poster.
Location
Statesville, North Carolina
Service
Autobell Car Wash Car Washing
Cons
  • Way they proposed to do a better job
  • Poor customer service
Loss
$25
Preferred solution
Better car wash I came home and cleaned my own windows and tried to finish cleaning it myself want be going back S

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Verified Reviewer
New Reviewer

Poor job done

On 9/4/2021 I purchased the 28.99 service for my suv. It had bug spatter on the front,so I was paying close attention to it. Car is garage kept; wasn't that dirty. After arriving home wife notice tires didn't have any shine so I did a walk around, found back hatch wasn't wiped down water; dirt still present made a video. Called CS no answ answer can't get anyone to answer

User's recommendation: Do a complete walk around inspection before you leave.

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ID
#2842978 Review #2842978 is a subjective opinion of poster.
Location
Rock Hill, South Carolina
Service
Autobell Car Wash Interior And Exterior Car Washing
Pros
  • Interior was nicely cleaned
  • Seemed friendly at first
  • Seemed friendly
Cons
  • Poor customer service
Loss
$34
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Every time I call customer service they say hello and when I tell them my name they hang up. The last rep. Was Earl. Can I Get Someone to tell my problem to? I got a mew credit, call to activate i

;;;;;;;;;;;;;;$75.00 payment, so I made the payment with the rep. She said my Autobell account was paid in full. When I took my car to your Car Wash it didnt work. They told me to call Customer Service so thats my proble. I look forward for youre reply. Sincerely, Michael Parsons 1-30*-547-****
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ID
#2397514 Review #2397514 is a subjective opinion of poster.
Location
Sandy Ridge, North Carolina
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Damaged my car

Autobell Car Wash - Damaged my car
Autobell Car Wash - Damaged my car
Autobell Car Wash - Damaged my car
Autobell Car Wash - Damaged my car
Frame Damage to my 2020 WIDEBODY HELLCAT
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ID
#2369689 Review #2369689 is a subjective opinion of poster.
Location
Shelby, North Carolina

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Verified Reviewer
New Reviewer

I am unable to log into email account so that I can log into my auto sell account

I switched phones so I am unable to log into the email that I have on record . As a result I cannot setup my autobell account on my new phones
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ID
#2322152 Review #2322152 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Shutdown my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complete dissatisfaction

Sunday morning 1030 AM beautiful day Charleston SC. Went to Autobell 8478 Dorchester road Charleston SC Store manager Timothy Stafford. Asked for Rain Repellent Special $29.99. asked Me Stafford if he would please do my hatchback as I have an SUV, yes sir no problem. Well as I normally do I like to watch the car go through the cycle well Mr Staffford never opened the back to clean it I had to go out and remind him and by that time the car was on the pully and the hose was stretched to the max.I then went outside to wait for my car. fast forward one hour. Two kids work the line one kid running to pull cars off the pully to put in line at one time there were 13 cars lined up. These kids were running back and forth bowering supplies from one another they were so rushed they were forgetting to do things that were on the ticket tapped to the window. My point being, that your customers are paying good money for the services that you say you provide and they are not getting it. YOU DON'T HAVE THE PEOPLE THEN SHUT IT DOWN AND DONT FRUSTRASTE PEOPLE, THERE IS ENOUGH OF THAT IN TODAYS GOING ON. I am not looking for compensation but you at the corperate level should know what is going on with your bussiness, And maybe you should have someone with leadership abilities running your business.

User's recommendation: Listen this was probably an isolated problem but very frustrating to customers paying good money for services.

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ID
#2233483 Review #2233483 is a subjective opinion of poster.
Service
Autobell Car Wash Interior And Exterior Car Washing
Preferred solution
Let the company propose a solution

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