Anonymous
map-marker Burlington, North Carolina

Followup

I havent been contacted about the scratches on my truck. I have talked with someone on last week. This happened about three weeks ago possibly one month now and all I get is the runaround from corporate office. My next step will be to contact News 2 If I dont hear from someone ASAP please contact me at 336-263-**** thank you
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Sylvia F Cxb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Purchased $100 gift card on 12/8 requesting a electronic receipt on 12/25. It did not arrive.

Autobell Car Wash - Purchased $100 gift card on 12/8 requesting a electronic receipt on 12/25. It...
Purchased $100 (for $80) electronic gift card for my husband but it was not delivered 12/25 as promised
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Loss:
$80

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Newport News, Virginia

Your app do not work

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Trying to get service but forgot my password word and your app will not let me change , spoke to someone Named Alex was very short with me no help at all .I can not change anything but you are scheduled to receive my money on the 21st of each month
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User's recommendation: Don’t use the app

Anonymous
map-marker Rocky Mount, North Carolina

No service

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I went to get my car washed today . In the pass I have always been happy with the service today when I went I asked the young man if he would drive my car through as I have a medical condition and I cannot.

In the pass the guys have been very nice and would drive through for me. He said no why would you bring your car to a car wash if you can't drive it through?. We are short he said. There was one car ahead of me and one car behind me.

I asked him to ask ask the car behind me to move back do I could go to another car wash he did that .

I am 81 years old my husband passed away he used to do this for me and he used auto bell often so I thought I would too and had been doing so till now. The guys there were great and understood my problem I was very disappointed today l was there about 11:15 on 8/14/ 23 in Rocky Mount on independence drive

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Theresa R Rbi

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Verified Reviewer
| map-marker Charlotte, North Carolina

My car was terrible when I got it back today.

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Went to Auto Bell on S Tryon in Charlotte NC. I got the 38.99 package which includes the whole car. The windows on the passenger side never touched. Only a part of the front dash was cleaned. Matts where awful. I had never been to this location before. I usually go to the one by Carowinds I have always been very happy, When I called customer service she did not want to give me a refund. Said someone will call me back. So I will update when we see what they say.
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Loss:
$42

Preferred solution: Full refund

User's recommendation: Don' go to 9310 south Tryon

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mount Holly, North Carolina

My Autobell app does not work

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Autobell Car Wash - My Autobell app does not work
AutoBell, New Hope Road, Gastonia, NC.NEVER gets my car clean. I have nicely complained EVERY time and asked them to clean the very obvious spots. Today I had to ask them to vacuum again and wipe the seats again. They still didn't get my car clean. I leave very frustrated EVERY time. I'm not just being picky. Their cleaning quality stinks. I hope you share this evaluation in hopes they will begin to get my car clean.
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User's recommendation: Don't go to this location if you expect your car to be properly cleaned

andrea m Sfw
map-marker Asheville, North Carolina

Damage to my vehicle

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Updated by user May 31, 2022

I still have not received a call back from the car manager nor have I been contacted by Autobell.

Original review May 30, 2022
The interior cleaning staff at Autobell cracked my touch screen. The cost to repair this damage is approximately $1,800.

I filed a complaint form with the onsite manager, who told me Autobell would not be responsible and that it was 'essentially our word against yours". I also called the district manager to gain information about who I may speak with regarding this incident and the chain of comand. She did not bother to call me back. The icing on the cake is that the interior cleaning was exceptionally poor.

This is the least of my concerns but needless to say I will not be back.

I have filled a complaint with the BBB. How do I file a complaint with the corporate office?
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Loss:
$2
Cons:
  • Excessive damage to my vehicle

Preferred solution: Pay for repair costs in full as a direct result of damage caused by staff at Autobell.

User's recommendation: do NOT use this company. They do NOT

Teressa C Gau

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Verified Buyer
| map-marker Charlotte, North Carolina

Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.

Autobell Car Wash - Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.
Wash my car 3/22/22 was not advised or asked to retract antenna he was talking to me about prices the whole time took my card and instructed me to drive through my antenna was broken and I showed it to them. They took pictures filled out a claim and gave me Mngr # he will not return my calls I was told that it may not do any good to submit a claim and offered free car wash but my antenna makes a very loud noise whenever started I want my antenna fixed as your liability sign indicates for damage on any factor part damaged as a result of their negligence.
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Loss:
$200

Preferred solution: Deliver product or service ordered

User's recommendation: So send your car through their car wash they don’t honor their advertisements they avoid and lie to you.

Teressa C Gau

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlotte, North Carolina

Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.

Autobell Car Wash - Accident claim: Mngr won't return calls Carson Hutto #15 Char. N.C.
Auto Bell Sardis rd. Char. NC Mngr.Carson Hutto will not return phone calls to customers on car damaged. Bad service and customer service when their sign clearly stated they are responsible for any damage to any factory part
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Loss:
$200

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Oak Ridge, Tennessee

The price should include include inside cleaning I think I got the $21.95- all outside cleaning and waxing but inside needed a good armor oil wipe down.

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After calling corporate three times they finally agreed to fix my antenna but it should not have taken that much follow up for them to do as they advertised since my case they have since taken down that sign.
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User's recommendation: Be careful

Herman K Eep
map-marker Yorktown, Virginia

Poor quality of service

I've been this location five times this is the worst experience I've ever had since I started going there eight guys on duty sounds kind of Mount the hands in their pocket the screen in my car was not wiped off the entire front dashboard was not wiped off in the back window was not wiped off I had asked the guy what he do the back window I even gave him a tip in the beginning some of his my fault because I didn't inspect the car so but a heads up the service should be better very disappointed this time but I will be looking I think for another place to take care of my car. Who future customers look at your car inspected before you leave
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Loss:
$35

Preferred solution: Full refund

Mary R Avb
map-marker Charlotte, North Carolina

Disrespectful employees

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I visited the 8525 Hankins Rd., #5114 12-**-** at 02:24 paid 18.99 for wash. I but the book of 3 for 57.00. So I was not looking for free service.. location today 12-12-21 to have full Service carwash. When I drove up it was a car in front of me and 2 people were working on it drying it. A young lady serviced my cts cadillac and I tipped her. I made an observation " what are you all doing, this girl serviced my car all by herself and I tipped her and they still were not finished with the car in front of me. I guess I pissed off the nappy head one and the other hood rats the white one stared me down. It was abut 4 of them, first of all why was 4 hubble together there when there were cars to clean. It got out of hand they were just a cussing and me too with my 70 year old self. The too young manager came over and did not say one word to them about the profanity only to me that it take time to finished the car. They are a bunch of disrespectful hood rats who not be allowed to cuss customers no matter what was said. They cussed me first. They were in a bunch like they were ready to fight. These people were at work. I remember the customer can say things and make observations and not get cussed out. The last thing i here'd when I drove off was *** yourself" no respect. on the job saying things like that. *** yourself I a 70 years old. But they know that they are needed so therefore they can say whatever they want too. The manager didn't or I didn't hear him tell them to be quiet and get back to work. He was so busy trying to shut me up and they were just a talking fussing and cussing and not working. I dont have to go to that autobell. This was a new group of hood rats, Yes i call them hood rats. because they white one stared me down and the other white hood rat was just a cussing. It is a shame that you need then that bad and not discipline them for how they acted on the job no matter who started it . If I had know my observation was going to explode like that I would have kept my mouth closed. No respect for the customers. I worked with the public for 30 years and I could not have said the things they said even if i was right, Your customers make your business.
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Preferred solution: Let the company propose a solution

User's recommendation: With the disrespectful thuds you have working there now I recommended the future customers to keep mouth closed.

Debra W Twi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Statesville, North Carolina

Bad service

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Updated by user Nov 02, 2021

They contacted me and told me they was sorry but that was the way they cleaned vehicles that they let them dry in the sun to water spot then vacuumed smeared the windows then they dry them down and gave me a coupon to come back LMAO how stupid do they think I am they...

Original review Oct 03, 2021
My vehicle was left in sun to water spot before drying down windows was beyond been cleaned no vacuum behind truck seat before I went through a lady in front of me left because a vehicle was stuck in wash sideways they are vacuuming before drying down they have six in the canopy drying down while six is in the sun waiting to be vacuumed while they water spot so when they pull them in the canopy there is nothing to dry down cause they have already dryer in the sun water spotted I asked for vacuum behind seat the young man said if he was the one to vacuum it he would but he didnt know if it would get done if he wasnt the one vaccuming it the cleaning cloths in the wash are worn out facility we need a good manager and make over they should be dryed before vacuum the set up is backwards want be going to took 45 minutes to get bad service Statesville no more maybe Mooresville
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Loss:
$25
Cons:
  • Way they proposed to do a better job
  • Poor customer service

Preferred solution: Better car wash I came home and cleaned my own windows and tried to finish cleaning it myself want be going back S

Anonymous
map-marker New York, New York

Sitting in line to get my car vacummed

Been here almost an hour now. See 4 guys busting their *** and 6 more moving slowly with a phone in their hand. My time is valuable to me. Have more and better things to do than sitting here.
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Preferred solution: A quick wash and vacuum. An hour waiting to vacuum and dry. Come on. 4 people working and 6 loafing. Not a good way to do business.

User's recommendation: Go somewhere else.

Richelle R Idr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Unsatisfied service cleaning

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It was my cousin's first time getting my car washed here. The cleaning was not done effectively. The floors were not vacuumed and the outside was not washed as usual. They also did not offer a scent afterwards
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Loss:
$31
Pros:
  • Seemed friendly
Cons:
  • Unsatisfied cleaning

Preferred solution: Full refund

Bobby G Ioi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rock Hill, South Carolina

Poor job done

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On 9/4/2021 I purchased the 28.99 service for my suv. It had bug spatter on the front,so I was paying close attention to it. Car is garage kept; wasn't that dirty. After arriving home wife notice tires didn't have any shine so I did a walk around, found back hatch wasn't wiped down water; dirt still present made a video. Called CS no answ answer can't get anyone to answer
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Loss:
$34
Pros:
  • Seemed friendly at first
  • Interior was nicely cleaned
  • Seemed friendly
Cons:
  • Poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Do a complete walk around inspection before you leave

About

Summary

Autobell Car Wash is a full-service car wash company. It was founded in 1969. Its headquarters is based in Charlotte, North Carolina, United States of America. Autobell Car Wash offers interior and exterior cleaning, exterior only cleaning, and extra services. They include super wash, ride-thru exterior wash, underbody wash, vinyl top dressing, tire gloss, and many more. The company accepts cash and all major credit cards including Visa, MasterCard, American Express, and Discover. Autobell Car Wash provides clients with a clean car warranty. Rewashing is free. There are 70 Autobell Car Wash locations in North Carolina, South Carolina, Georgia, and Virginia. Customer service is provided by phone during normal business hours.

Autobell Car Wash reviews and complaints

Autobell Car Wash is ranked 188 out of 1218 in Service Centers and Repairs category

Area Served

USA

Payment Methods

VISA

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