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Autobell Car Wash

Autobell Car Wash Reviews

www.autobell.com
What is your customer experience with Autobell Car Wash?

Autobell Car Wash Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Autobell Car Wash has a 1.7 star rating from 36 reviews; consumers are mostly dissatisfied with reliability, customer service, and high price levels, and 86% of ratings are unfavorable.

Key Takeaways for Future Customers

  • Read recent Autobell Car Wash reviews and inspect your vehicle before leaving.
  • Confirm billing, auto-pay, and membership/subscription terms before purchase.
  • Expect variable quality by location; some sites get satisfactory interior and exterior cleans.

Negative Feedback / Risk Areas

  • Poor cleaning quality and rushed or incomplete interior work are frequent complaints.
  • Multiple reports of vehicle damage, denied claims, and unresponsive customer service.
  • Issues with billing, refunds, auto-pay problems, and slow or rude staff at several locations.

Positive Feedback

Some locations are praised for friendly staff and thorough interior cleaning when properly staffed.

View full overview ›

Media from reviews

Autobell Car Wash - Aggressively rude and didn’t clean my car
Autobell Car Wash - Aggressively rude and didn’t clean my car - Image 2Autobell Car Wash - Aggressively rude and didn’t clean my car - Image 3Autobell Car Wash - Aggressively rude and didn’t clean my car - Image 4Autobell Car Wash - I went here only to have the inside of my car wiped down and that...Autobell Car Wash - Damaged my carAutobell Car Wash - Damaged my car - Image 2
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Debbie W Sdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Payment

Hung up on me. I would like a call back concerning my auto pay.

I have a different card now. Phone: 828-423-****.

Preferred solution: Customer service agent

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Featured
Josephine R Zmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rocky Mount, North Carolina

Aggressively rude and didn’t clean my car

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AI Highlights
  • - I confirmed the $45 package included vacuuming floor, seats, and windows.
  • - The manager was aggressive; the car wasn't ready, and no refund was given.
Autobell Car Wash - Aggressively rude and didn’t clean my car
Autobell Car Wash - Aggressively rude and didn’t clean my car - Image 2
Autobell Car Wash - Aggressively rude and didn’t clean my car - Image 3
Autobell Car Wash - Aggressively rude and didn’t clean my car - Image 4
Original review updated Aug 02, 2025

I went to Autobell and asked what was included in the $45 package they sold me on. I confirmed that everything I needed from vacuuming floor, seats, windows etc.

The highly aggressive rude young manager told me my car was ready twice but it wasnt and he said they would take care of it then didnt and was angry because I showed him what they didnt do. He was in my face until I took my phone out to record and call the police.

Oh and they still would give my money back. I guess I am not allowed to show how aggressive and in my face the manager was because my other 2 videos wouldnt process

Loss:
$45

Preferred solution: Full refund

User's recommendation: Don’t go to Autobell on Independence Drive in Rocky Mount NC

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Ginger D Ioc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Statesville, North Carolina

Overcharged and did poor job

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AI Highlights
  • - Autobell in Mooresville overcharged her daughter and did poor work.
  • - Reviewer says the business takes advantage of young females.
Original review updated Nov 01, 2025

My daughter took her jeep to the Autobell in Mooresville, North Carolina. They overcharged her and did a poor job.

I cant stand businesses that take advantage of young females They should not be able to remain in business.

The manager was unwilling to make right. He did not care at all.

Loss:
$65
Cons:
  • Poor service
  • Overcharging
  • Take advantage of female customers

Preferred solution: Full refund

User's recommendation: Don’t take your car here especially if you are a female

View full review
Anonymous

Tairrable

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AI Highlights
  • - I've used Auto Bell.
  • - Today I got the top service and had to inspect my vehicle.
  • - Prices go up and quality goes down, and I should have saved $50.

I've been using auto bell since I can remember today I went got the top service got home and had to go over my whole vehicle price goes up quality goes down need some training or find kids willing to do a good job should have saved my 50.00

User's recommendation: Buyer be where

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Bill A Xky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rocky Mount, North Carolina

No payment for july

Talk to rep! Now!

No notice of payment issue! By phone or email!

Need help now, had to pay! Cash.

Preferred solution: A call

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Mikaella Pwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very very bad car wash

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AI Highlights
  • - Paid $43 for a top-of-the-line wash; tires weren't dressed and inside was barely wiped.
  • - I had to grab a rag to wipe it; water was dripping.

I purchased the top of the line inside and out and to have the tires dressed they did not even dress the tires they hardly wiped down the inside I ended up heading to get the rag from them and wiped the stuff down water dripping still off the car very very poor car wash for $43 I couldn't even see it being $5 worth I would not recommend auto bill for any reason whatsoever I have stopped going to them after this this is not the first time but it definitely is the last time

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Anonymous
map-marker Greenville, South Carolina

By far the worst vehicle cleaning that ive ever paid for!

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AI Highlights
  • - Interior not vacuumed; dash/instruments untouched; glass streaked.
  • - Door panels not touched; outside paint smudged; paid extra for tire shine.

Inside was not hardly vacuumed at all. Dash and instruments were not touched.

Inside glass was streaked and cloudy due to being wiped with dirty towels. Door panels not touched.

Outside paint was smudged and huge spots missed. I paid extra above my plan for tire shine and tires only 3/4 touched.

User's recommendation: Do not visit South Buncomb Rd. Greer location.

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Anonymous
map-marker Dallas, Texas

Great at Sugar Creek, Charlotte, NC

They are eager to make sure you are satisfied!!!

The interior and exterior desire to clean is excellent!

Great Service!

User's recommendation: Go there

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Kamyah Sps

Terrible service at South Tryon St location

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I was getting your $48 wash at the South Tryon location. I have a 74 Buick Electra, and they did terrible job.

User's recommendation: Don’t go there

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Anonymous
map-marker Charlotte, North Carolina

I went here only to have the inside of my car wiped down and that didn't even get done properly after sending the little guy back three times I just told myself just go do it yourself

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Autobell Car Wash - I went here only to have the inside of my car wiped down and that...

They need to do what they are being paid to do simple as that. I want go back I will do it myself next time. I paid and have to redo it

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Anonymous
map-marker Columbia, South Carolina

Service is very slow at several locations.

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AI Highlights
  • - Express exterior wash with a wipe down takes a long time.
  • - Most cars are dry before the wipe down begins.

The express exterior service with a wipe down takes a very long time. Most of the time the car is dry before they can wipe it down. I have seen two and three people on a car while I wait 10 to 15 minutes for a simple 3 minute wipe down.

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Herman Hqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Went to report damage

AI Highlights
  • - The claim was run again and the test was slower; the brushes weren't going as fast.
  • - The claim was denied, saying it looks like a door hit it.
Updated by user Oct 22, 2024

They won't take responsibility. So again don't use them unless you want to pay for damages.

Original review Oct 06, 2024

I went to report damage that was done to my car and the young man says let's run it through again to see what happens. So we run it through, and it is way slower than the day that I took my car and the brushes weren't going as fast, and then he denied my claim saying it looks as if a door hit it.

If a door hit it the damage would be up way higher than then where the damage is.

I know it was not like that the day before I took it there. So we will be speaking to a manager tomorrow and Hope things get worked out if not I will be back on here.

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Vickie C Qfk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MONEY WASTED TODAY

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AI Highlights
  • - Debris was visible in trunk, driver's seat, and floorboards; windows not cleaned.
  • - Finished in six minutes; I had to point things out while vacuuming.

They finished in SIX MINUTES but what they did I have no idea. Visible debre in the trunk, drivers seat, floorboard and also the rear floorboard.

I nicely made him vacuum in front of me. He was polite and did it but, strangely I had to repeatedly point things out. Hed stand up like he was finished and I had to ask him to continue. This dirt was IN PLAIN SITE.

I get down the road and realized they hadn't touched any of the windows! So I'm calling back tomorrow and we'll see what they do.

User's recommendation: Go SOMEWHERE ELSE.

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Glenda T Rnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lousy work.

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AI Highlights
  • - Windshield, rear bumper, and rear window were dirty after the wash.
  • - It cost $44 plus tip; a $40 home wash would be better, and I won't return.

Just went to Autobell at Piper Glen. I left there with my windshield dirtier than it was when I went in.

Wiped with dirty rags and I had to come home and clean it. Vacuuming was barely adequate. Rear bumper and window still pretty dirty. $44.00 plus tip - ridiculous.

I can get my car hand washed at home for $40.00 and a better job. I won't make this mistake again.

User's recommendation: Get your car washed here if your desperate but not if you want a stellar job.

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Anonymous
map-marker Burlington, North Carolina

Followup

AI Highlights
  • - I haven't been contacted about scratches on my truck.
  • - I'm getting runaround from corporate; please contact me at 336-263-****.

I havent been contacted about the scratches on my truck. I have talked with someone on last week.

This happened about three weeks ago possibly one month now and all I get is the runaround from corporate office. My next step will be to contact News 2 If I dont hear from someone ASAP please contact me at 336-263-**** thank you

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Sylvia F Cxb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Purchased $100 gift card on 12/8 requesting a electronic receipt on 12/25. It did not arrive.

Contains 1 confidential file for company representatives

Purchased $100 (for $80) electronic gift card for my husband but it was not delivered 12/25 as promised

Loss:
$80

Preferred solution: Deliver product or service ordered

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About

Summary

Autobell Car Wash is a full-service car wash company. It was founded in 1969. Its headquarters is based in Charlotte, North Carolina, United States of America. Autobell Car Wash offers interior and exterior cleaning, exterior only cleaning, and extra services. They include super wash, ride-thru exterior wash, underbody wash, vinyl top dressing, tire gloss, and many more. The company accepts cash and all major credit cards including Visa, MasterCard, American Express, and Discover. Autobell Car Wash provides clients with a clean car warranty. Rewashing is free. There are 70 Autobell Car Wash locations in North Carolina, South Carolina, Georgia, and Virginia. Customer service is provided by phone during normal business hours.

Autobell Car Wash reviews and complaints

Autobell Car Wash is ranked 157 out of 1320 in Service Centers and Repairs category

Area Served

USA

Payment Methods

VISA

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